Frequently Asked Questions

What is your local number service and how does it work?
Inmatemall.com provides you with a local number for your incarcerated loved one to call family, friends and loved ones from their facility to save money on phone calls.
How does inmatemall.com local numbers save you money?
Because we use local numbers local to the inmate’s facility it reduces the call because the number will not be considered dialing as a long distance number.
Is your service allowed to be used by inmates in Federal prisons?

Yes, because when you use a local number the inmate still uses the number to go through the prison phone system. Once the inmate puts the number on their approved call list they will complying with the applicable rules reducing their call from 21 cents per minute to 6 cents per minute.

Can I add additional local numbers?

Yes, and you can have as many as you want. The inmate can have a number he desires to purchase. Each additional number requires a monthly fee or origination and local taxes. Check out the package special deals for inmates.

What happens if the inmate is moved to another facility?
We will provide new local numbers local to the new facility.
Are there any restrictions or hidden charges?
There are no hidden charges. Any restrictions will be displayed.
How do I add more services?
Please call during business hours or leave an email or message and someone will return your call during normal business hours.
How does your text service works?
If the inmates have permission to TRULINCS email service, inmatemall.com will issue him a text number where the inmate can receive texts and we will forward the texts to the inmate’s email account.
How does your picture forward account work?

An Inmate must purchase a text number to receive pics. The inmate can receive pics through his text number in which once he receives 5 or more pics we will print the pics and mail the pics to the inmate at his facility. This save you time and money in printing and mailing pics yourself. No nudity is allowed.

Can your company service calls and texts to other countries?
Yes, our international plans are very reasonable
Does Inmatemall.com offer services for state prisons?
Yes, we do. Our system is designed to work on any prison phone system where there is a price difference between the local and long distance calling rates.
Do you offer services to city and county jails?
Yes, also, we offer phone numbers local to the jail.
How will the inmate save money on Inmatemall.com phone services?
Because inmates still have to pay the prison or jail for phone services. Inmatemall.com saves the inmate money on the phone calls using our proprietary system. On a monthly basis it could save the inmate about 45.00 on phone calls and even more if the inmate uses our text messaging service.
How many messages can the inmate get with the text messaging services?

Messages are unlimited as long as the inmate has an account with Corrlinks and has paid for minutes on Corrlinks.

How long does it take to get a message?
Our proprietory systems sends the message in less than a minute when it is received however we have no control of the BOP or Corrlinks.
Can I send pictures or video messages?

Yes, on Pictures and no on video messages. You must set up a prepaid account for pictures services. The minimum is 10.00 Pictures are 65 a pic. Pictures are mailed out once the minimum of 10 pics has been met.

How do I cancel my account?
Simply send us a message or call during normal business hours to cancel your account.
Do you have a privacy policy?
Yes, and we do not share or sell your information.

For Premium, Dating Services and or Pen Pal Hook up Services please call our toll free customer service department for any inquiries for as these services are limited and on a first come first serve basis and a contractual obligation is required.

Any question not listed –Please call our toll free number or send us a message.